Proctorio Mobile App
Overview
The Proctorio Mobile App allows test-takers to complete mobile-enabled exams on a supported iOS or Android device. The app is only available for exams where mobile testing has been enabled by the exam administrator. Test-takers using a desktop or laptop device use the Proctorio Secure Exam Proctor Extension instead.
Download the App
Test-takers can install the Proctorio Mobile App before exam day using the links below. If the app is not installed when you launch your exam, you will be redirected to your device's app store to install it before proceeding.
| Device | Download |
|---|---|
| Android |  Google Play Store |
| Apple iOS | Apple App Store |
Launching the Mobile App
Mobile exams must be opened from the learning management system (LMS) or assessment platform. The app cannot be used to launch an exam directly.
When a mobile-enabled exam is opened, test-takers are presented with a launch option based on their device:
On a desktop or laptop: A QR code is displayed on the exam page. Scan the code with a mobile device to open the app. If no QR code appears, the extension is already installed and active, or mobile is not supported for the exam.
On a mobile device: A Launch Mobile App button is displayed. Tap it to open the app and begin.
Once launched, the app guides test-takers through a series of pre-checks to confirm the device and environment are secure. For step-by-step instructions, see Starting Your Proctorio Exam.
System Requirements
For a full list of supported devices and operating system versions, see Exam and System Requirements.
Troubleshooting
The following steps address common issues when installing or launching the Proctorio Mobile App.
The app says I need an "exam link provided by the exam administrator." Return to the exam page in your mobile browser, or sign in to your learning management system or assessment platform and open the exam. Then select the Launch Mobile App option. If a QR code is displayed instead, select it to proceed.
I don't have access to the App Store or Google Play Store. If your device is managed by your institution and access to app stores is restricted, you will not be able to install the Proctorio Mobile App directly. Contact your institution's IT department for assistance. They may be able to install the app on your behalf or grant temporary access to the app store.
I'm seeing the message "Unable to Use Mobile" but mobile is allowed for my exam. This message appears when your device is not supported by the Proctorio Mobile App. Take the exam from a desktop or laptop device instead, or try a different mobile device that meets the minimum system requirements.
The app won't open or crashes on launch.
- Confirm your device meets the minimum system requirements. See Exam and System Requirements.
- Check for any available updates to the Proctorio Mobile App in your device's app store.
- Check for any available operating system updates on your device.
- Close all other open apps, then relaunch the Proctorio Mobile App.
- If the issue persists, uninstall and reinstall the app from the app store.
The QR code won't scan.
- Make sure your mobile device's camera has permission to be used by your browser or the Proctorio Mobile App.
- Ensure there is adequate lighting and that the QR code is fully visible on your screen.
- Try increasing the brightness on the device displaying the QR code.
- If scanning still fails, contact your exam administrator for an alternative launch method.
I'm having connection issues during my exam. Confirm you have a stable Wi-Fi or mobile data connection. If the connection drops during an exam, the app will attempt to reconnect automatically. For additional guidance, contact your exam administrator or Proctorio Support.
