Make sure you are using the latest version of the Proctorio extension and your internet browser.
Try to update your operating system before starting the exam.
Disable extra applications or extensions during your exam.
When possible, utilize an ethernet cable for a secure internet connection.
Talk to your roommates, family, or friends to try to free up WiFi usage during your exam to encourage a more stable connection.
Below are the minimum device requirements to ensure you have the best test-taking experience:
| Windows | Mac | Linux | Chrome OS | |
|---|---|---|---|---|
| Operating Systems | Windows 10+ | MacOS 11+ | Ubuntu 18.04+ | Chrome 58+ |
| Browsers | Google Chrome Microsoft Edge Brave Opera | Google Chrome Microsoft Edge Brave Opera | Google Chrome Microsoft Edge Brave Opera | Google Chrome Microsoft Edge Brave Opera |
| Processor | Intel Pentium or better | Intel or M1 Chip | Intel Pentium or better | Intel Pentium or Arm |
| Free Disk Space | 250 MB | 250 MB | 250 MB | 250 MB |
| Free RAM1 | 2 GB | 2 GB | 2 GB | 2 GB |
| Upload Speed2 | 0.092 - 0.189 Mbps | 0.092 - 0.189 Mbps | 0.092 - 0.189 Mbps | 0.092 - 0.189 Mbps |
| Microphone3 | Any Microphone, either internal or external for all systems | |||
| Webcam3 | 320x240 VGA resolution (minimum) internal or external for all systems | |||
1. Free RAM is the minimum amount of memory that is not in use by other applications.
2. Depending on the exam settings, secure browser has no upload speed requirement.
3. Only required for proctoring, secure browser functionality does not require audio/visual recording.
| Windows | Mac | |
|---|---|---|
| Operating Systems | Windows 10+ | macOS 13+ |
| Browsers | Google Chrome Microsoft Edge | Google Chrome Microsoft Edge |
| Processor | Intel Pentium or better | Intel or M1 Chip |
| Free Disk Space | 250 MB | 250 MB |
| Free RAM1 | 2 GB | 2 GB |
| iOS | Android | |
|---|---|---|
| Operating Systems | iOS 13.4+ | Android 7+ |
| Free Disk Space | 250 MB | 250 MB |
| Free RAM1 | 2 GB | 2 GB |
| Windows | Mac | Linux | |
|---|---|---|---|
| Operating Systems | Windows 10+ | macOS 13+ | Ubuntu 18.04+ |
| Browsers | Google Chrome Microsoft Edge Brave Opera | Google Chrome Microsoft Edge Brave Opera | Google Chrome Microsoft Edge Brave Opera |