Get Help
Overview
Proctorio Support is available 24 hours a day, every day of the year. Help Center articles are also available at any time for answers to common questions and troubleshooting guidance.
| Channel | Availability | How to Access | |
|---|---|---|---|
 |
Live Chat | 24/7 | From the extension or at chat.proctorio.com |
 |
24/7 | [email protected] | |
 |
Phone | 24/7 | Contact your exam administrator for your institution's support number |
Chat with Us
Live Chat is the fastest way to reach Proctorio Support. Chats can be started from the Proctorio website, the Secure Exam Proctor extension, or the exam toolbar.
How to Start a Chat
From the extension: Users must be signed into their learning management system (LMS) or testing platform before starting a chat from the extension.
- Test-takers should navigate to the exam instructions or start page.
- Exam administrators can navigate to any Proctorio-enabled course. Some administrators may need to open the Proctorio Review Center first.
From the exam toolbar: Test-takers can open the chat during an exam by selecting the chat icon on the exam toolbar. In some exams, they may choose between Technical Support and Exam Support. Technical Support connects the test-taker with a Proctorio Support Agent, while Exam Support connects them with a live proctor.
From the website: Visit chat.proctorio.com or click the Live Chat button at the bottom of any Help Center article.
Chat Transcripts
To receive a copy of a chat transcript, select Send Transcript from the chat options menu. The transcript can be sent to any email address.
Chats that occur during an exam, whether with a Proctorio Support Agent or a live proctor, are also available in the Review Center Incident Log after the session ends.
Email Us
All users can contact support by email at [email protected]. Email is monitored 24 hours a day, every day of the year.
Call Us
Each institution is assigned a dedicated Proctorio support phone number. To find your institution's number, review your exam instructions or contact your exam administrator.
Troubleshooting
The Live Chat and Help Center buttons do not appear in the extension. The Secure Exam Proctor extension must be active before support options appear. To activate the extension, sign into a course or exam with Proctorio enabled.
If you don't have the extension or cannot install it, start a live chat from chat.proctorio.com or email support at [email protected]
The chat window does not open If the chat window does not open, confirm that your browser allows third-party cookies. If you are using a secured network, such as a work or campus network, network restrictions may be blocking the connection. Refer to Proctorio's allowlist to ensure all required domains are permitted.
