Checking for Updates

Overview

To maximize compatibility, stability, and security, Proctorio may require test-takers to update their device before accessing an exam. Before testing, users should check for available browser, operating system, and hardware updates and restart their device to install any pending updates. Please review the sections below for guidance on performing recommended updates.

Note: The Secure Remote Proctor extension automatically updates each time you completely close (quit) and restart your browser.

Updating Your Browser

Current web browsers, including Chrome, Edge, Brave, and Opera, automatically update each time the browser is closed and reopened. If an update is available, a notification will appear in the top-right near the Settings button; simply click the notification or restart your browser to install the available update.

To check for updates:

  1. Type "chrome://settings/help" into the browser address bar and press Return. (Alternatively, open the browser menu and select Help > About "Your Browser".)

  2. Click Relaunch or Restart to install any available updates.

This image shows a browser window open to the Chrome settings help page at chrome://settings/help, indicating that a browser update is available. A large Relaunch button is displayed, signaling the user to restart the browser to apply the update. A dropdown menu is also visible from the three-dot icon in the upper-right corner, with a cursor hovering over it and the Help option highlighted, suggesting the user accessed this page through the browser menu.

Updating Your OS

Click the applicable link below to view update instructions for your operating system (OS).

Mac

Keep your Mac up to date↗

Apple menu > System Settings > General

Windows

Windows Update: FAQ↗

Start > Settings > Windows Update

ChromeOS

Update your Chromebook's operating system↗

Time > Settings > About ChromeOS

Updating Your Hardware

Updates for integrated hardware are included in your operating system (OS) updates (see previous section). If you use any connected or third-party devices, such as an external camera, microphone, or USB hub, then it's best to check the manufacturer's website for available updates.

Windows

Windows users can manually check for hardware updates from the Device Manager.

  • Update drivers manually in Windows↗

  • Microphone drivers may be located in one of the following categories:

    • Audio inputs and outputs
    • Sound, video, and game controllers

  • Camera drivers may be located in one of the following categories:

    • Cameras
    • Imaging Devices
    • Sound, video, and game controllers
More help categories
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