Support FAQ

Need support with your Proctorio exam?
Check out these frequently-asked Support questions!

What is Proctorio?

Proctorio is a tool that allows your exam administrator to customize their online test taking experience. Proctorio operates as a browser extension and integrates directly with your existing Learning Management System (LMS) to ensure exam integrity and equity on each and every online exam.

How does Proctorio work?

Proctorio allows your exam administrators to choose how they want their online exam monitored. They pick and choose proctoring settings and behaviors to look out for during the exam. The system flags behaviors dictated by the exam administrator that seem unusual in comparison to the assessment group average.

Exam administrators then review the recorded exam attempts within the LMS to make final decisions about breaches of exam integrity.

Only institution-approved representatives can decrypt exam recordings. Not even Proctorio can decrypt this information.

Why is Proctorio not working?

There could be many reasons why Proctorio is not currently working on your device. These reasons can include:

  • You’re not using a compatible Internet browser.
  • Your Internet browser needs updating.
  • Your Proctorio extension needs updating.
  • Your device doesn’t meet the minimum system requirements.
  • Proctorio is not enabled on this exam

Please verify that you are using the most recent version of your preferred Chromium-based Internet browser and the Proctorio extension and that your device meets the minimum system requirements. You can redownload the latest version of the Proctorio extension at https://getproctorio.com/.

Why is Proctorio asking for a password/ access code?

The Proctorio password is embedded directly into your exam and it is protecting the exam from being taken without Proctorio. There is no need for you to enter a password at any point. If the exam is requiring a password to enter, your Internet browser or the Proctorio extension may be out of date.

How to uninstall Proctorio?

After you have successfully submitted your exam, right click the Proctorio shield icon in the upper right hand corner of your browser window. The drop down menu will give you a “Remove from Chrome” option. Click this option.

Do I need to schedule my exam?

No. Proctorio is fully automated and never requires scheduling, so you can take your exam at any time without waiting or paying a penalty.

Do I need a password to take my exam?

No. Proctorio integrates with your institution's Learning Management System (LMS) so you don't need a separate password to take a test. If the exam is requiring a password to enter, your Internet browser of Proctorio extension may be out of date. Please refer to this Help Center article for more information on how to resolve this issue.