Resuming an Active Exam Attempt

Overview

Test-takers may be able to resume their current attempt if the exam administrator enabled a re-entry option. To determine if you can resume your exam, immediately log back in to your learning management system or assessment platform and open the exam page to view any re-entry or resume options. Please do this as quickly as possible, as the exam timer will continue to count down.

Depending on your exam settings, you may have the following options.

Open Re-entry

If open re-entry is enabled for the exam, then you can resume your current attempt at will.

To resume your attempt simply return back to your exam page. Proctorio should automatically launch the exam; if it does not, simply click the resume option displayed on the page. You will need to complete the Proctorio pre-checks again before continuing your exam.

Re-entry with Agent

If re-entry requires approval, the following message will appear on the exam instructions page: "Your current exam attempt cannot be resumed without the assistance of a Proctorio Support agent."

To resume your attempt, simply click the "Chat with Agent" button displayed in the alert message and submit your request. An agent will evaluate the situation and permit you to resume your attempt when appropriate. You will need to complete the Proctorio pre-checks again before continuing your exam.

No Re-entry

If re-entry is prohibited, then the following message will appear on the exam page: "Your current exam attempt cannot be resumed without the assistance of a Proctorio Support agent."

Contact your exam administrator for assistance — Proctorio Support agents are unable to grant access or additional attempts.