Proctorio Support

Getting set up

Set yourself up for success!

Follow the steps and tips listed on the "Set-Up" page to download Proctorio and start your exam.

Get set up now
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Accessing Support

Test-taker and exam-administrator support is available 24/7/365.

You can also email us at [email protected]

The easiest way to access support is via our live chat. Simply click the extension icon in the upper right-hand corner of your browser before, during, or after the exam.

Start live chat

Helpful tips!

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Limited access to exam recordings

Only institution-approved representatives can decrypt encrypted test-taker screen, video, and audio recordings.

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Multiple layers of encryption

Proctorio encrypts exam recordings at the zero-knowledge layer, during transit, and while at rest in secure data centers.

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No personal information is sold

Proctorio makes every effort to reduce the collection of personal information. We do not sell your data to third parties!