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Support for Test-Takers

Proctorio's fully-automated Learning Integrity Platform doesn't require you to schedule exams in advance. Just open your course and take the exam whenever you're ready 24 hours a day, 7 days a week. Getting started is easy!

Install Google Chrome

When you're ready to take a proctored exam you will need to use Google Chrome with the Proctorio extension. Launch Chrome or download the browser to your computer.

Install the Proctorio Extension

Install the Proctorio Chrome extension. This process is automatic and only needs to be done once. The extension will update automatically.

Help and support

Support is always just a click away. Proctorio loves to make it easy to get instant help 24/7. The fastest way is to start a chat using the shield icon.

You can also contact us at [email protected] or call us:

+1 866 948 9087
+1 480 428 4076

Frequently Asked Questions

Do I need to schedule my exam?
No. Proctorio is fully automated and never requires scheduling, so you can take your exam at any time without waiting or paying a penalty.
Do I need a password to take my exam?
No. Proctorio integrates with your school's learning management system so you don't need a separate password to take a test.
Is someone watching me while I take my exam?
No. If your institution requires video, audio, or screen capture, Proctorio will store that data and provide an automated suspicion report to your instructor. No Proctorio employee has access to this data.
How do I know that my privacy is protected?
Proctorio uses zero-knowledge encryption technology that ensures your information is encrypted when it leaves your computer, is transferred, and then stored in the cloud.
Will Proctorio ever obtain or give out my personal information?
Never. Proctorio does not and cannot collect any personally identifying information on any user, so there's nothing to give to third parties.
Who can view my exam recordings?
Only authorized school officials can unlock and view the exam recordings, not Proctorio. Additionally, our state-of-the-art, double-encryption technology ensures that all of your exam data is safe from hackers.

Proctorio Minimum System Requirements

Proctorio offers a flexible service, which may include recording of video, audio, and screen activity or none of the above. The system requirements are dependent on the exam settings. Test takers are encouraged to use a practice exam to test their systems prior to taking an exam. Virtual machines and proxy connections will not work.

Windows Mac Linux Chrome OS
Operating System Windows 7+ Mac OSX 10.9+ Ubuntu 18.04+ Chrome 58+
Processor Intel Pentium or better Intel Intel Pentium or better Intel or ARM
Free Disk Space 250 MB 250 MB 250 MB 250 MB
RAM 8 GB1 8 GB1 8 GB1 4 GB1
Upload Speed 0.092 Mbps - 0.244 Mbps2
Microphone Any Microphone, either internal or external3
Webcam 320x240 VGA resolution (minimum) internal or external3
  1. This is the minimum amount of ram assuming at least 25% of the memory is not in use by other applications. We strongly recommend you double this number to avoid system crashes while in exams.
  2. Depends on the exam settings, secure browser has no upload speed requirement.
  3. Only required for proctoring, secure browser functionality does not require audio/visual recording.

Visit the online help center!

Proctorio has a dedicated help center and knowledge base to provide you with a complete self-service option for all your support needs. Here you will find a full range of topics and articles to help you better utilize Proctorio and troubleshoot technical issues.

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