Proctorio Support

Limited access
to exam recordings

Only institution-approved representatives can decrypt encrypted test-taker screen, video, and audio recordings.

Multiple layers
of encryption

Proctorio encrypts exam recordings at the zero-knowledge layer, during transit, and while at rest in secure data centers.

No personal
information is sold

Proctorio makes every effort to reduce the collection of personal information. We do not sell your data to third parties!

Getting set up

Set yourself up for success!

Follow the steps and tips listed on the "Set-Up" page to download Proctorio and start your exam.

Get set up now

Accessing Support

Test-taker and exam-administrator support is available 24/7/365.

The easiest way to access support is via our live chat. Simply click the extension icon in the upper right-hand corner of your browser before, during, or after the exam.

You can also email us at

Start live chat

Helpful tips!