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Support for Test-Takers

No one will
be watching you

The exam data is recorded and made available exclusively to your course instructor—and no one else.

Your information is
completely safe

Military-grade, zero-knowledge encryption ensures that your exam information is kept safe.

No personal
information is sold

Our privacy design means we can't even see your data. There is nothing for us to sell to third parties.

We comply with GDPR, FERPA, and COPPA. If you have any concerns, you can find us on Twitter, Facebook, and Reddit.

Setting up Proctorio

1. Install Google Chrome

When you're ready to take a proctored exam you will need to use Google Chrome with the Proctorio extension. Launch Chrome or download the browser to your computer.

2. Install the Proctorio Extension

Install the Proctorio Chrome extension. This process is automatic and only needs to be done once. The extension will update automatically.

3. Take your Exam

Simply navigate to your learning management system (Canvas, Blackboard, Moodle etc.) and start the proctored exam issued by your instructor—and best of luck to you!

Support

Support is always just seconds away. Proctorio loves to make it easy to get instant help 24/7.

Live Chat

The fastest way to get support is through our live chat, accessible by clicking the extension’s shield icon.

Email

You can also e-mail us at:
[email protected]

Frequently Asked Questions

Do I need to schedule my exam?

No. Proctorio is fully automated and never requires scheduling, so you can take your exam at any time without waiting or paying a penalty.

Do I need a password to take my exam?

No. Proctorio integrates with your school's learning management system so you don't need a separate password to take a test.

Is someone watching me while I take my exam?

No. If your institution requires video, audio, or screen capture, Proctorio will store that data and provide an automated suspicion report to your instructor. No Proctorio employee has access to this data.

How do I know that my privacy is protected?

Proctorio uses zero-knowledge encryption technology that ensures your information is encrypted when it leaves your computer, is transferred, and then stored in the cloud.

Will Proctorio ever obtain or give out my personal information?

Never. Proctorio does not and cannot collect any unencrypted personally identifying information on any user, so there's nothing to give to third parties.

Who can view my exam recordings?

Only authorized school officials can unlock and view the exam recordings, not Proctorio. Additionally, our state-of-the-art, double-encryption technology ensures that all of your exam data is safe from hackers.

Proctorio Minimum System Requirements

Proctorio offers a flexible service, which may include recording of video, audio, and screen activity or none of the above. The system requirements are dependent on the exam settings. Test takers are encouraged to use a practice exam to test their systems prior to taking an exam. Virtual machines and proxy connections will not work.

Note: In most cases, Proctorio's modest requirements can accommodate devices as old as 10 yrs. and it should be noted that the Operating System version requirements do not coincide with the devices' age. For security & functionality, it is generally recommended that test-takers update their systems to the most recent OS possible.

Windows Mac Linux Chrome OS
Operating System Windows 7+ macOS 10.11+ Ubuntu 18.04+ Chrome 58+
Processor Intel Pentium or better Intel Intel Pentium or better Intel or ARM
Free Disk Space 250 MB 250 MB 250 MB 250 MB
Free RAM 2 GB1 2 GB1 2 GB1 1 GB1
Upload Speed 0.092 Mbps - 0.244 Mbps2
Microphone Any Microphone, either internal or external3
Webcam 320x240 VGA resolution (minimum) internal or external3
  1. Free RAM is the minimum amount of memory that is not in use by other applications.
  2. Depends on the exam settings, secure browser has no upload speed requirement.
  3. Only required for proctoring, secure browser functionality does not require audio/visual recording.

Visit the online help center!

Proctorio has a dedicated help center and knowledge base to provide you with a complete self-service option for all your support needs. Here you will find a full range of topics and articles to help you better utilize Proctorio and troubleshoot technical issues.

Visit Help Center

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