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Frequently Asked Questions

General

Is Proctorio ever on without my permission?

No. Proctorio makes the test taker fully aware of what permissions are required to enter a Proctorio exam. Proctorio software only runs during an exam as a browser extension, meaning its access to the information on a test taker’s personal computer is limited and it can not access personal files or change system settings. We encourage exam administrators to introduce test takers to Proctorio at the beginning of the course to show them what they can expect.

Once I install Proctorio, is Proctorio always on?

No, Proctorio only runs during an exam. Test Takers can tell when Proctorio is “on” because the Proctorio shield icon will turn green. Since it is a browser extension, it can be uninstalled or disabled immediately after an exam is submitted and reinstalled or enabled in time for the next exam.

When does Proctorio start and stop recording?

Proctorio only records during an exam, and if the video/audio/screen recordings settings are enabled by the exam administrator. Recording starts right as you enter the exam, after the diagnostics check and exam agreement have been completed. Recording stops as soon as the test taker submits the exam.

Who is watching me when I am using Proctorio?

Only your institution-approved exam administrator has access to your audio/video/screen recordings. In most cases this is your instructor and/or TA. If your institution is utilizing Live Proctoring with Bring Your Own Proctor, a proctor designated by your institution will be monitoring you during the exam, flagging certain behaviors, as dictated by your exam administrator, and then sending the results to your instructor or institution for review. Decisions regarding potential breaches of exam integrity are left to the discretion of your exam administrator or institution.

Does Proctorio use facial recognition?

No. Unlike some competitors, Proctorio only uses facial detection. Facial detection is used to see if a test taker is looking away from the screen for an extended period of time, if there are other people present in the test-taking environment, or if the test taker has left the exam for any reason. All of these are indicated by the absence of a face on the screen for a period of time.

Does Proctorio access the personal computer files or data of test takers?

No. Proctorio will never access your personal files or data stored on your computer.

Why don’t you allow bathroom breaks during your exams?

Actually, Proctorio encourages exam administrators to allow bathroom breaks during exams. What is and is not allowed during an exam is up to the exam administrator.

Do I lose exam time during the pre-check process?

No. The exam timer does not start until after the pre-checks are complete.

As a test taker, where do I sign up / register / login?

You don’t! Proctorio makes it easy to take exams by only integrating as a Single Sign-On provider. Simply return to your exam-administering platform and take your exam.

How do I schedule an exam?

You don’t! Here is one way to think about it, ask yourself, when can you take the exam? Ok great, take it then. This of course is subject to the exams administrators exam window, so please first check with them.

Desk Scan Setting

Why is Proctorio forcing me to do a desk scan?

Proctorio has no default settings, so not all test takers will be asked to conduct a desk scan. Your exam administrator may enable a desk scan to ensure that no tools are used for the exam outside the camera's field of view (e.g. mobile phone, notepad, or textbook). Your exam administrator will evaluate the desk scan.

Do I lose exam time during the initial desk scan?

Time continues to run during desk scans, but your exam administrator should have set aside a little more time for this. We do recommend you complete the desk scan immediately and return to your exam in order not to lose any additional time.

Behavior

Does Proctorio monitor eye movements?

No. Proctorio does not track eye movements, but may use facial detection to ensure test takers are not looking away from their exam for an extended period of time. This simply detects the presence of a face interacting with the exam window.

How do you decide what behavior counts as “cheating”?

Only the exam administrator or the institution can dictate what type of behavior they want to monitor over the course of an exam. Exam administrators will then review exam attempts to determine whether any flagged behavior was truly infringing on the integrity of the exam.

What if a test taker looks at the clock to check the time? Or moves around a lot? Will they be flagged?

Subtle movements, such as the ones mentioned, are not likely to be flagged. Even if such actions are flagged, the exam administrator is able to review the exam attempt and determine whether the given behavior was actually a breach of exam integrity or not.

When does Proctorio flag you?

Proctorio will flag behavior based on severity thresholds dictated by your exam administrator. This can differ from exam to exam or test taker to test taker. These severity thresholds dictate the amount of weight a certain behavior is given. In other words, how closely the exam administrator wants to monitor certain behaviors during an exam attempt.

Data Security

Does Proctorio sell test taker exam-related information?

No. Proctorio never sells test taker data.

Where is Test Taker data being stored?

Test Taker data is stored in secure geographically-relevant data centers close to the institution itself in compliance with local data privacy laws. During the exam pre-checks, you will be notified of where the data center that is serving your institution is located.

How long does Proctorio store data?

Proctorio stores data for only as long as required by the institution or by local law. In some cases, this is as little as seven days. However, this is dependent on the individual agreement signed with each partnered institution. During the exam pre-checks, you will be notified how long your recordings will be stored for.

What happens to test taker data if an institution ends their contract with Proctorio?

Proctorio keeps the stored data for up to 30 days after the end of the contract, unless otherwise specified by the institution. At the end of the 30 days, the data is either transferred to the institution or destroyed.

Will data collected outside of the U.S. ever be transferred to the U.S.?

All exam-related data collected from institutions that contract with us in the EU will stay within Europe-based data centers, in full compliance with GDPR and other privacy legislation. All exam-related data collected from institutions that contract with us in Canada will stay within Canada-based data centers, in full compliance with PIPEDA and other privacy legislation. Proctorio also operates in other geographical regions and applies the same respect for data privacy and residency in those regions.

Will U.S. data ever be transferred outside of the U.S.?

All exam-related data collected from institutions that contract with us in the U.S. will stay within U.S.-based data centers, in full compliance with CCPA and other privacy legislation.

Data Collected

Does Proctorio use biometric analysis?

No, biometric analysis can include facial recognition, keystroke fingerprinting, or voice recognition or any other type of biometrics. Proctorio does not collect or use any of these forms of biometric data.

Does Proctorio monitor keystrokes?

No, we do not utilize keystroke fingerprinting. We do track keystroke usage, simply to check if the test taker is pressing keys. This ensures that the test taker is still at the computer and interacting with the exam.

Does Proctorio require test takers to input biometric information or personally identifiable information (PII) to enter an exam?

No, Proctorio never requires test takers to upload biometric information or enter additional PII to enter an exam, beyond what is already required by the LMS. Instead, test takers simply use Single Sign-On to log into their LMS and access their exam.

Why does Proctorio need to see my ID?

Your exam administrator has requested that you scan your student or government-issued ID in order to validate your identity. An image of your ID will be collected, encrypted with Zero-Knowledge Encryption, and then made only available to your institution-approved exam administrators for review.

Exam Environment

I don’t want my exam administrator to see my room. What do I do?

When possible, we recommend for test takers to take their exams in a neutral area like the living room or dining room. We know everyone is doing their best to find a neutral testing environment and have encouraged exam administrators to show empathy and understanding to test takers.

I live with a lot of roommates, will I get flagged if they make noise?

We always recommend that test takers explain their living situation to their exam administrator before the exam. We know everyone is doing their best to find a neutral testing environment and have encouraged instructors to show empathy for their test takers.

What happens if the webcam isn’t able to pick up my image?

If the webcam is unable to pick up your image after several attempts and you have tried altering the angle of the webcam or the background, a support chat window will open automatically. Here, our support staff will help you pass the pre-checks and enter your exam. Please see our Exam Environment Guide for more tips on setting up your exam space for success.

I wear glasses and the webcam isn’t picking up my image?

You may be experiencing glare from the reflection with the lenses. To fix this, try adjusting the angle of your head a bit and focus on the screen rather than the webcam. You can also turn down the brightness on your computer monitor. You may remove your glasses in order to pass the pre-check and put them back one once the exam begins.

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