Frequently Asked Questions

General

As a test taker, where do I sign up / register / login?

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How do I schedule an exam?

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Can Proctorio access the personal computer files or data of test takers?

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Does Proctorio allow for bathroom breaks during exams?

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Does Proctorio have access to my web history?

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Once I install Proctorio, is Proctorio always on?

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Do I lose exam time during the pre-check process?

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When does Proctorio start and stop recording?

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Who is watching me when I am using Proctorio?

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Does Proctorio use facial recognition?

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Does Proctorio utilize algorithmic decision making?

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Is Proctorio Spyware?

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Data security

Does Proctorio sell test-taker exam-related information?

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Where is test-taker data being stored?

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How long does Proctorio store data?

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What happens to test-taker data if an institution ends their contract with Proctorio?

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Will data collected outside of the U.S. ever be transferred to the U.S.?

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Will U.S. data ever be transferred outside of the U.S.?

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Who is HackerOne?

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Data collected

Does Proctorio use biometric analysis?

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Does Proctorio use keystroke fingerprinting?

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Does Proctorio require test takers to input biometric information or personally identifiable information (PII) to enter an exam?

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Why does Proctorio need to see my ID?

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Exam environment

I don't want my exam administrator to see my room. What should I do?

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I live with a lot of other people - will I get flagged if they make noise?

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What happens if the webcam isn't able to pick up my image?

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I wear glasses and the webcam isn't picking up my image?

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Behavior

Does Proctorio monitor eye movements?

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How do you decide what behavior counts as "cheating"?

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What if a test taker looks at the clock to check the time? Or moves around a lot? Will they be flagged?

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When does Proctorio flag you?

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Desk Scan Setting

Why is Proctorio forcing me to do a desk scan?

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Do I lose exam time during the desk scan?

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Is Periodic Desk Scan triggered on suspicious activity?

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